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DELIVERY & RETURNS POLICY

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DELIVERY & RETURNS POLICY

We, R & J Yorkshire’s Finest Farmers and Butchers deliver fresh restaurant quality produce throughout Yorkshire and beyond. We will deliver to our catchment area via our own fleet of vans on weekdays including Bank Holidays, with the exception of Christmas Day and New Years Day. Orders beyond our area will be delivered by DPD Courier Tuesday to Friday excluding Bank Holidays.

We do not currently deliver outside of the UK.

DELIVERY CHARGES
England, Scotland and Wales excluding Scottish Highlands and Islands
Orders over £50: Free* Delivery Monday to Friday
Orders under £50: £9.95 Delivery Monday to Friday

Northern Ireland, Scottish Islands, Channel Islands, Isle of Man, Scilly Isles
Deliveries are charged at £14.95 (two-day delivery)

Scottish Highlands, Isle of Wight
Deliveries are charged at £11.95 (two-day delivery)

*FREE DELIVERY TERMS & CONDITIONS
For Free Delivery, the value of the transaction must total £50 or more after any promotional codes or discounts are applied. Some areas such as the Scottish Highlands, Islands and Northern Ireland will incur a higher delivery charge (see detailed charges above) and are exempt from free delivery.
The exact delivery charges will be calculated at checkout when you input your delivery address, postcode and chosen delivery date.

ADDITIONAL INFORMATION
We ONLY offer delivery on a Tuesday, Wednesday, Thursday and Friday via courier. You can select your delivery day during checkout but please be advised unless local you will not receive you order on a Monday.

You will be provided with a Tracking Reference for your order if being delivered via courier. All local deliveries will be made by our own fleet of refrigerated vehicles.

You do not need to be at home when the delivery is made. Please leave details of a ‘safe place’ to leave the delivery when you checkout in the event that no one is around to take receipt of your order.

Your delivery will be packaged carefully under Temperature Controlled Conditions which will mean that the refrigeration temperature will be maintained for up to 72 hours provided the consignment is sealed. All meat products should be refrigerated as soon as you open your order.

RETURNS & REFUNDS
You must notify us of any problems with your order within 24 hours of delivery.

Unfortunately, you are unable to return any produce delivered to you. However if there is an issue with the products received we may, at our own discretion, offer you a voucher or complementary product(s) for use on future orders with R & J Yorkshire’s Finest Farmers and Butchers Ltd. Only in exceptional circumstances will a full refund be offered.

Free Delivery on orders over £50!

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